October 2016 eNewsletter

New “Elements of Service” Provides Online Training for Serving Guests with Disabilities

The American Hotel & Lodging Educational Institute (AHLEI) has debuted a new online learning program, Elements of Service: Serving Guests with Disabilities, designed to train guest-facing hotel employees in best practices for serving guests with physical disabilities, including vision, hearing, and mobility impairments. 

 The goal of this program is to ensure that service providers feel confident and equipped to handle service interactions with hotel guests who are disabled—without the uncertainty, confusion, and missteps that often characterize the experience of both service providers and hotel guests with disabilities. 

CHHE® and CFBE® Can Earn Recertification Points through P&G Professional™ Improved Online University

P&G Professional™, the away from home division of Procter & Gamble, is relaunching its free online industry training platform, P&G Professional University, which is a major component of P&G Professional's overall customizable training program. The University features a new user-friendly interface, new training modules, product training and additional opportunities for cleaning professionals to earn continuing education units. New training content was added and the website has been reorganized by industry interest, making it easier to navigate and allowing for searches of how-to cleaning videos and tips, or extended learning that can be applied toward continuing education credits. Nearly 100 online cleaning courses and cleaning webinars are offered and registration is free and open to any person with an interest in janitorial cleaning.

AHLEI and Pacific Asia Travel Association Sign Memorandum of Understanding
The American Hotel & Lodging Educational Institute (AHLEI) and the Pacific Asia Travel Association (PATA) have signed a partnership agreement to strengthen the bonds and shared interests of the two organizations in the areas of training and education. PATA is a not-for profit association, founded in 1951, that is internationally acclaimed for acting as a catalyst for the responsible development of travel and tourism to, from, and within the Asia Pacific region.  

PATA will promote the use of AHLEI courses and certification programs among its membership, particularly those in the hospitality field, students, and academic institutions. Both organizations will share selected intelligence and research and engage in joint research projects as appropriate. Together, the organizations will explore resources to help AHLEI extend its reach in the Pacific Asian travel market, and for PATA to enter the North American market.
Best Western's Ron Pohl Receives 2016 Arthur Landstreet Award from AHLEI
Ron Pohl, CHA, CRDE, is the 2016 recipient of the American Hotel & Lodging Educational Institute's Arthur Landstreet Award. Pohl received the award during a luncheon on Tuesday, September 27 at  The Lodging Conference in Phoenix, Arizona. Named after the Tennessee hotelier who founded the Educational Institute, the Arthur Landstreet Award is presented to an individual who has made a lasting impact on the quality of professional development and training in the hospitality industry. 

Past winners of this award include Jonathan Tisch, Eric Danziger, Richard Kelleher, Mike Leven, and Joseph Kane. Best Western CEO David Kong received the award in 2012. 
AHLEI Honors Joanne Goodman as Outstanding High School Educator

The American Hotel & Lodging Educational Institute (AHLEI) has named Joanne Goodman as the recipient of the 2016 Lamp of Knowledge Award for Outstanding High School Educator. The Lamp of Knowledge is given to individuals who demonstrate extraordinary commitment to advancing the quality of professionalism and education in the hospitality industry. Goodman received her award from celebrity chef Emeril Lagasse during the Florida Restaurant & Lodging Association's Hospitality Stars of the Industry Celebration on Wednesday, September 28.

If you will be attending any of these upcoming events, be sure and say hello to our AHLEI representatives who will also be there.
  • October 26-28 - EuroCHRIE, Budapest, Hungary
  • November 6-10 - Equip Hotel Paris, Paris, France
  • November 7-9 - World Travel Market, London, England
  • November 9-12 - THE-ICE Forum, Lucerne, Switzerland
  • November 13-15 HX - The Hotel Experience, New York City, New York 
  • November 28-December 3 - EUHOFA Congress, Nairobi, Kenya
  • November 30-December 3 - ACTE Career Tech Expo, Las Vegas, Nevada

Congratulations, New Certification Designees

Congratulations to all who earned a professional designation in September  2016.  If you would like to pursue professional certification at any level, visit AHLEI’s certification pages, or contact a member of the certification team at certification@ahla.com.

Upcoming Certification Workshops and Review Sessions

The following sites will hold certification workshops this fall and winter. Please contact the Professional Certification department at certification@ahla.com for more information or to apply.

Certified Hotel Administrator (CHA®)

Date: December 5, 2016 

Location: Hard Rock Las Vegas, Nevada 

Registration Fee: $100 

Enrollment Fee: $525 

Application Deadline: November 5, 2016 

CHA Application

Certified Hospitality Educator (CHE®) 

Date: March 13-15, 2017 

Location: University of Houston

Registration Fee: $100 

Enrollment Fee: $600 

Application Deadline: February 13, 2017

CHE Application

Certification in Hotel Industry Analytics (CHIA) 

Date: October 25, 2016 

Location: Budapest, Hungary 

Train the Trainer Session (Academic) 

Industry Workshop and Exam (Non-academic) 

(in conjunction with EuroCHRIE) 

Date: November 1, 2016 

Location: Guildford, England 

Train the Trainer Session (Academic) 

Industry Workshop and Exam (Non-academic) 

Date: November 9, 2016 

Location: Lucerne, Switzerland 

Train the Trainer Session (Academic) 

Industry Workshop and Exam (Non-academic) 

Date: November 12, 2016 

Location: New York, NY 

Train the Trainer Session (Academic)

Industry Workshop and Exam (Non-academic)

For details about any of these CHIA training sessions, please contact Duane Vinson at dvinson@str.com.  For the industry workshops, contact certification@ahla.com.

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